Front Desk Agent at Kahler Hotels LLC

Rochester, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

17.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication Skills, Positive Attitude, Check-in/Check-out, Reservation Management, Inquiry Handling, Complaint Resolution, Cash Drawer Management, Hotel Policies Adherence, Problem-Solving, Attention to Detail, Flexible Scheduling, Professional Appearance, Hotel Management Software Proficiency, Verbal Communication, Written Communication

Industry

Hospitality

Description

Overview Marriott Hotel Rochester Mayo Clinic, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success. We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out. Responsibilities Greet and welcome guests upon arrival and departure Check guests in and out efficiently and accurately Manage reservations via phone, email, and in-person Handle guest inquiries, requests, and complaints promptly and professionally Process payments and manage the cash drawer Provide information about the hotel, available rooms, rates, and amenities Coordinate with housekeeping and maintenance staff to ensure guest satisfaction Maintain a neat and organized front desk area Adhere to all hotel policies, procedures, and safety guidelines Qualifications High school diploma or equivalent Previous experience in a customer service role, preferably in the hospitality industry Proficiency with hotel management software (e.g., OPERA, Protel) is a plus Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to work a flexible schedule, including nights, weekends, and holidays Professional appearance and demeanor Ability to stand for extended periods Benefits: Competitive pay Health, dental, and vision insurance Paid time off Opportunities for career advancement and professional development Compensation Range: The compensation for this position is $16.00/hour to $17.00/hour based on qualifications and experience. What we offer: Competitive starting wages Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants

Responsibilities

The Front Desk Agent will be the primary point of contact for guests, responsible for greeting them upon arrival and departure, and ensuring a memorable stay from check-in to check-out. Key duties include managing reservations, handling guest requests professionally, processing payments, and coordinating with internal hotel staff.