Full job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues

Hospitality is a work of heart,

Join us and become a Heartist®.

Full job description

Position Title

Front Desk Agent / Long-Term Agent

Department

Long Term – Sales

Reports To

Long Term Supervisor/ LT Duty Manager / Long Term Operation Manager

Position Summary

The Front Desk Agent / Long-Term Agent is responsible for delivering exceptional guest service by managing guest arrivals, departures, reservations, and long-term stay requirements while ensuring a seamless and memorable experience in line with Accor and Mercure brand standards.

Key Responsibilities

• Welcome and assist guests with professional and personalized service.
• Perform check-in and check-out procedures accurately and efficiently.
• Handle guest inquiries, requests, and concerns promptly.
• Manage long-term stay guest profiles, room assignments, and special arrangements.
• Coordinate with Housekeeping, Engineering, and other departments to ensure guest satisfaction.
• Process payments, room charges, and maintain accurate guest accounts.
• Promote hotel facilities, services, and loyalty programs.
• Maintain compliance with hotel policies, safety standards, and Accor procedures.

Qualifications & Skills

• Previous experience in Front Office or Guest Services within a hotel environment is preferred.
• Experience with long-term stays or serviced apartments is an advantage.
• Knowledge of Opera PMS or similar systems is preferred.
• Excellent communication and customer service skills.
• Strong problem-solving abilities with a positive and professional attitude.
• Fluency in English; additional languages are an advantage.

Core Competencies

• Guest Focus & Service Excellence
• Teamwork & Collaboration
• Professionalism & Integrity
• Communication Skills
• Attention to Detail
• Adaptability & Flexibility
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