Front Desk Agent at Mainsail Lodging & Development

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Computer literacy, Organization, Efficiency, Initiative, Confidentiality, Collaboration, Teamwork, Problem solving, Hospitality, Concierge services, Bell services, Front desk operations

Industry

Hospitality

Description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. About Epicurean Hotel Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes. At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe. Overview of the role The Front Desk Agent is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge services. They will be the first impression, providing a unique check-in experience. The host will serve as the first physical impression of the property and be responsible for providing a unique, professional, and hospitable arrival and departure experience. What you have High school diploma, equivalent, or higher Previous hospitality experience Excellent customer service skills Excellent communication skills, both verbal and written Ability to use technology, e.g., computers, tablets, and iPads Proven experience working in a clean, organized, and efficient manner Ability to take initiative and handle assignments with limited supervision Experience in handling confidential information Strong collaboration skills and ability to coordinate with a team A sense of ownership in everything that you do Flexibility to work various shifts, including evenings, weekends, and holidays. What you’ll do Carry out the check-in process for hotel guests; assign and escort guests to rooms according to preferences. Interact with guests in a professional manner while sharing hotel knowledge. Assist guests with luggage needs Produce room keys for all guests, ensuring guest confidentiality Respond to guest inquiries, make travel arrangements and reservations Provide local information for shopping, dining, nightlife, and recreational destinations Verify charges and collect payment from guests for room stays Assist in coordination between Housekeeping and Front Desk Report any suspicious activity, unusual items, or irregular behavior to the manager Other necessary duties as reasonably assigned Physical Demand Ability to sit or stand for extended periods of time Ability to bend Ability to lift, pull 50 lbs Ability to communicate clearly Ability to work long hours as needed Mental Demands Make sound judgments quickly Work on multiple tasks, making appropriate progress toward deadlines Able to work independently, take direction, and provide direction to others Manage differing personalities within the property, the resort, and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high-pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Benefits Full-time Associate Benefits Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees Part-time Associate Benefits All above-listed benefits, except for Medical Insurance and Holiday Pay Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project. Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon. Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida. A bright future with stellar benefits awaits! We have a comprehensive and competitive benefits program: Medical, Dental & Vision HSA & Flexible Spending Account Basic Life & Disability Plan 401(k) Retirement Plan Paid Time Off & Volunteer Time Off Holiday Pay & Bereavement Leave Growth & Development Opportunities Tuition Reimbursement Employee Assistance Program Travel Discounts for hotel team members through Marriott Explore Program FREE meal (full-service hotel team members only)

Responsibilities

The Front Desk Agent serves as the first point of contact for guests, managing check-in, bell services, and concierge requests. They are responsible for providing a professional arrival experience, handling guest inquiries, and coordinating with the housekeeping department.