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Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA at AYANA Hospitality

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Mandarin, Fluency In English, Customer Service, Communication Skills, Interpersonal Skills, Organizational Skills, Hotel Management Software, Attention To Detail, Problem Solving, Flexibility, Professionalism, Guest Satisfaction, Payment Processing, Room Reservations, Check-In, Check-Out

Industry

Hospitality

Description

Key Responsibilities: Perform smooth check-in and check-out processes for guests. Manage room reservations, cancellations, and modifications with attention to detail. Provide guests with accurate information regarding hotel services, amenities, and local attractions. Handle guest inquiries and complaints professionally and efficiently. Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction. Process payments and maintain accurate financial records of transactions. Fluency in Mandarin and English; additional language proficiency is a plus. Prior experience in a customer-facing role, preferably in a hotel or front desk setting. Strong communication, interpersonal, and organizational skills. Proficient in hotel management software (PMS Opera is a plus). Ability to work flexible hours, including weekends and holidays. Strong customer service orientation and a friendly demeanor.

Responsibilities

The Front Desk Agent is responsible for performing smooth check-in and check-out processes for guests and managing room reservations with attention to detail. They also handle guest inquiries and complaints while coordinating with housekeeping and maintenance to ensure guest satisfaction.