Front Desk Agent at Marriott International

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Organizational skills, Hotel reservations software, OnQ, Opera, Check-in and check-out, Reservation management, Conflict resolution, Upselling, Record keeping, Guest relations

Industry

Description

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits * Health, dental and vision insurance (full-time employees) * Paid Time Off (full-time and part-time employees) * 401K plan with company match (full-time and part-time employees) * Hotel discounts (full-time and part-time employees) * Paid holidays (full-time employees) Responsibilities * Perform all check-in and check-out tasks * Manage online and phone reservations * Inform customers about payment methods and verify their credit card data * Register guests collecting necessary information (like contact details and exact dates of their stay) * Welcome guests upon their arrival and assign rooms * Provide information about our hotel, available rooms, rates, and amenities * Respond to clients’ complaints in a timely and professional manner * Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs * Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests * Upsell additional facilities and services, when appropriate * Maintain updated records of bookings and payments Qualifications * Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experience with hotel reservations software, like OnQ or Opera * Customer service experience * Excellent communication and organizational skills SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Front Desk Agent is responsible for managing guest check-in and check-out processes, handling reservations, and providing information about hotel amenities. They also coordinate with housekeeping and address guest complaints to ensure a high quality of service.