Job Title: Front Desk Agent
Department: Front Desk
Reports To: Front Desk Supervisor / Front Desk Manager
Position Type: Contract (Full-Time)
Location: Middle Beach Lodge, Tofino, BC

POSITION SUMMARY:

Middle Beach Lodge is looking for an energetic, guest-focused, and team-oriented individual to join our Front Desk team. As the first and last point of contact for our guests, Front Desk Agents play a vital role in shaping the overall guest experience, from the moment they arrive to the moment they depart.
More than just a welcoming face, you are the eyes and ears of the lodge, located at the heart of the action. You’ll take pride in “owning” the guest experience, ensuring every interaction is warm, smooth, and memorable. This includes handling check-ins and check-outs, reservations, assisting with retail as well as our lunge area, and responding to guest needs with professionalism and care.
If you’re passionate about hospitality, love working in a dynamic environment, and want to help create exceptional moments for every guest, we’d love to hear from you!

SPECIFIC JOB KNOWLEDGE, SKILLS & ABILITIES:

The successful candidate must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, using some other combination of knowledge, skills, and abilities.

• Speak, read, write and understand English
• Read and write to facilitate the communication process
• Good communication skills (verbal and written)
• Must possess basic computational ability
• Must possess basic computer skills
• Extensive knowledge of the hotel, its services and facilities

OTHER

Consistent and reliable attendance is a key part of success in this role and helps ensure a smooth and enjoyable experience for our guests and team.
Due to the nature of the hospitality industry, scheduling requirements will vary based on business needs. Team Members are expected to demonstrate flexibility, including availability for evenings, weekends, and holidays as required. Attendance at job-specific training sessions and team meetings is mandatory, as these are essential to maintaining service standards and team cohesion.
All Team Members are expected to adhere to the Lodge’s established policies, procedures, and safety standards from the start of their employment. These guidelines are in place to ensure a respectful, safe, and efficient work environment for everyone.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Only applications able to sign a minimum 6 month contract will be considered
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: From $18.45 per hour
Expected hours: No less than 32 per week

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Ability to commute/relocate:

• Tofino, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (required)
• Hotel: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Location:

• Tofino, BC (preferred)

Work Location: In perso

WHAT YOU’LL DO:

• Ensure that evert guest is greeted and welcomes upon arrival
• Register guests to the hotel, verifying reservation, address, contact details, and billing information.
• Book future reservations for guest who approach the desk, call, or email.
• Have an intimate knowledge of the hotel facilities and the local geographic area
• Accept payment for guests’ accounts at the time of registration and at checkout
• Maintain a house bank and make a deposit and accurate report of receipts daily
• Run daily end of shift audit reports.
• Process all lounge & retail transactions.
• Responsible for restocking and assuring overall cleanliness of Lounge/Great Room and Retail
• Responsible for communicating larger issues to Housekeeping and Maintenance for immediate attention
• Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions

The successful candidate must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, using some other combination of knowledge, skills, and abilities.

• Speak, read, write and understand English
• Read and write to facilitate the communication process
• Good communication skills (verbal and written)
• Must possess basic computational ability
• Must possess basic computer skills
• Extensive knowledge of the hotel, its services and facilitie