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Front Desk Agent at NEIGHBORHOOD ESTABLISHMENT
, United States Virgin Islands, United States -
Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Organizational Skills, Multitasking, Office Administration, Bookkeeping, MS Office, Reception Duties, Guest Assistance, Payment Processing, Record Keeping, Phone Management, Email Management, Package Distribution, Room Assignment, Front Desk Operations

Industry

Hospitality

Description
Description We are looking for a professional hotel Front Desk Agent to oversee all receptionist and secretarial duties at our main entrance desk. The Front Desk Agent will perform a range of duties including answering phone calls, managing the switchboard, and assisting guests with their reservations. The successful candidate will be presentable and friendly and have outstanding people skills. S/he should be great at multitasking and have excellent communication and organizational skills. Greet guests and provide them with superb customer service. Check guests into their rooms and out of their rooms. Collect and verify guest payments. Assign rooms to guests and inform them of property amenities. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies. Answer all guest questions and incoming calls. Redirect phone calls to the appropriate department and capture and deliver messages. Accept all letters and packages and distribute them to the appropriate parties. Maintain hotel records and files. Monitor, organize and forward emails. Requirements High school diploma or relevant qualification. A minimum of 2 years of proven experience in a similar role. Ability to stand for long hours. Technologically savvy. Good understanding of office administration and basic bookkeeping practices. Superb written and verbal communication skills. Excellent organizational and multitasking abilities. Strong knowledge of MS Office programs.
Responsibilities
The Front Desk Agent will oversee all receptionist and secretarial duties at the main entrance desk, including checking guests in and out, managing phone calls, and assisting with reservations. They will also ensure the front desk is presentable and equipped with necessary supplies while providing superb customer service.