JOB OVERVIEW

We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional customer service and ensuring the smooth operation of our hotel during night shifts. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various tasks efficiently while maintaining a welcoming atmosphere for our guests.

REQUIREMENTS

• Previous experience in a front desk or guest services role within the hospitality industry is preferred.
• Strong customer service skills with a focus on creating positive guest experiences.
• Proficient in phone etiquette and handling multi-line phone systems effectively.
• Excellent organizational skills with attention to detail for auditing responsibilities.
• Ability to work independently during night shifts while managing multiple tasks efficiently.
• A friendly and approachable demeanor, with a passion for hospitality and guest services.
  Job Type: Part-time
  Pay: $19.00 per hour
  Expected hours: 24 – 32 per week
  Work Location: In perso

• Greet and check-in guests upon arrival, ensuring a seamless registration process.
• Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities.
• Manage multi-line phone systems to assist with reservations, inquiries, and guest requests.
• Conduct nightly audits of hotel operations, including balancing accounts and preparing reports.
• Address any guest concerns or complaints promptly and professionally to ensure satisfaction.
• Maintain the cleanliness and organization of the front desk area.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
• Assist in processing payments and managing cash transactions accurately.