QUALIFICATIONS & SKILLS

• Previous front desk experience is required (hospitality or hotel setting preferred).
• Genuine passion for hospitality and delivering outstanding customer service.
• Excellent communication and interpersonal skills.
• Professional telephone etiquette.
• Strong organizational and time management skills.
• Ability to work well independently and within a team.
• Strong attention to detail—both in service delivery and personal presentation.
• Must be available to work major holidays and flexible shifts including weekends.
• Comfortable working in a fast-paced environment under pressure.

ABOUT THE ROLE

We are seeking a warm, professional, and service-driven Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you’ll play a key role in delivering exceptional hospitality, ensuring every stay is memorable and seamless.

KEY RESPONSIBILITIES

• Greet and welcome guests upon arrival with warmth and professionalism.
• Register guests in the computer system accurately and efficiently.
• Verify reservations, addresses, identification, and credit card details.
• Handle and issue room keys while following company security protocols.
• Accept payments during check-in and checkout.
• Process checkouts smoothly while encouraging repeat visits.
• Answer guest inquiries promptly and professionally (in-person and over the phone).
• Handle guest complaints and comments with empathy and appropriate follow-up.
• Post miscellaneous charges as needed.
• Contribute to guest satisfaction by exceeding expectations and anticipating needs.
• Perform pre-arrival duties including blocking rooms based on requests, loyalty statuses, and room types.
• Maintain clear, concise pass-on communication with the next shift.
• Stay informed of rate levels, seasonal pricing, promotions, and package offerings.
• Carry out any additional duties assigned by leadership.