Front Desk Agent (on-call) at Accor

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Cashiering, Attention to Detail, Problem Solving, Teamwork, Confidentiality, Communication, Computer Literacy, Opera Property Management System, Time Management, Customer Service, Organizational Skills, Adaptability, Multitasking, Service Orientation, Conflict Resolution

Industry

Hospitality

Description

Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job Description Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: all hotel features/services, hours of operation. all room types, numbers, layout, decor, appointments and location. all room rates, special packages and promotions. daily house count and expected arrivals/departures. scheduled daily group activities. Loyalty program details Build guest loyalty through personalized service Process all guest registrations and check-outs. Communicate services and amenities of the hotel to guests. Coordinate all guest room billing. Respond to all guest requests. Document and confirm reservations and cancellations. Block rooms in computer and follow through on designated requirements. Generate, print and distribute daily and weekly reports. Settle guest accounts and adhere to all cashiering procedures. Assist other front office departments as needed. Qualifications High school graduate or equivalent vocational training certificate. Previous experience as Front Desk Agent in hospitality an asset. Previous guest relations and cashiering experience an asset. Computer literate in Microsoft window Applications. Knowledge of Opera Property Management system Fluency in English both verbal and non-verbal. Ability to: perform job functions with attention to detail, speed and accuracy. prioritize and organize. be a clear thinker, remaining calm and resolving problems using good judgement. understand guests’ needs. work cohesively with co-workers as part of a team. work with minimal supervision. maintain confidentiality of guest information and pertinent hotel data. Available for different shifts on weekdays, weekends, and holidays Additional Information What’s in it for you: Complimentary Shift Meal Learning programs through our Academy designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21 Career development opportunities with national and international promotion opportunities Job-Category: Rooms Job Type: Permanent Job Schedule: Casual

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Responsibilities

Facilitate the arrival and departure of guests, process payments, and provide information and assistance to guests. Maintain knowledge of hotel features and services while ensuring positive guest relations and resolving complaints.