JOB SUMMARY

We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

SKILLS

• Strong customer service skills with a focus on guest satisfaction.
• Experience in front desk operations or hospitality is preferred.
• Proficient in phone etiquette, with the ability to manage multi-line phone systems effectively.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with hotel management software is advantageous.
• Excellent interpersonal skills to foster positive relationships with guests and team members.
• Ability to work flexible hours, including weekends and holidays as needed. Join our team as a Front Desk Agent where your hospitality skills will shine, creating memorable experiences for our guests!
  Job Type: Part-time
  Pay: $17.50-$18.00 per hour
  Expected hours: 24 per week

Benefits:

• Discounted or free food
• On-site parking

Work Location: In person
Expected start date: 2025-08-2

• Greet guests upon arrival and provide a warm welcome.
• Manage check-in and check-out processes efficiently.
• Answer phone calls using multi-line phone systems, addressing inquiries and providing information about the hotel and local attractions.
• Handle guest requests and complaints promptly and professionally, ensuring guest satisfaction.
• Maintain accurate records of room availability and reservations.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Provide information on hotel services, amenities, and policies to guests.
• Assist with billing inquiries and process payments accurately.