Front Desk Agent-Part Time at Crowne Plaza North Augusta

North Augusta, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hotel Management, Front Desk Operations, Computer Skills, Mathematical Skills, Communication, Reservation Management, Conflict Resolution, Office Software, Night Audit, First Aid, CPR

Industry

Hospitality

Description

Description Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Requirements Must have hotel experience. Must have a comprehensive knowledge of all hotel departments and functions. Must have good mathematical and computer skills. High school education required. Relevant training and experience and additional education preferred. CPR and first aid training preferred. Additional language ability preferred. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Understands and communicates the Stepstone Mission and Core values. Expresses ideas and conveys information clearly, effectively, and professionally. Actively listens to others. Conveys company information, decision, or problems to appropriate parties on a timely basis. Works to resolve disagreements and is respectful of peers and co-workers. Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, reading. Minimum pulling of 20 pounds. Other duties may be assigned

Responsibilities

The Front Desk Agent is responsible for managing guest registrations, room assignments, and reservations while providing information on hotel services and local attractions. They also handle financial transactions, maintain records of room availability, and ensure professional communication with guests and staff.