Seeking an energetic, efficient and organized person to fill this front line role. The successful candidate will have a professional appearance and cheerful demeanour with the ability to multi-task and deal with a wide variety of people and situations. Must be willing to work a variety of shifts, including weekends and holidays.

QUALIFICATIONS:

The right candidate will possess excellent customer service skills, strong communication and organizational skills, a professional telephone manner, strong computer skills and the ability to multi-task. The candidate must be self-motivated and willing to work as a team player. Hotel related experience is an asset, but not necessary.

Experience:

• Front Desk: 1 year (preferred

• Greet and interact with guests or patrons on all levels of their experience at the Resort while providing excellent customer service
• Answer phone calls in a professional and timely manner
• Process individual guest check-ins and check-outs
• Process group check-ins and check-outs
• Ensure guest registrations are updated and accurate
• Assign guestrooms to reservations, accommodating special requests when possible
• Answer guest and patron inquiries with knowledge of all the Resorts facilities, as well as the Penticton area
• Conflict resolution for basic guest needs and/or concerns
• Ensuring the privacy of all guests
• Basic accounting procedures including debit, credit and cash transactions as well as balancing transactions at the end of the shift
• Complete a daily shift checklist
• Liaise with other departments to ensure guest satisfaction
• Reporting of any issues or concerns to the Duty Manager on-shift
• Cross-training in reservations (including but not limited to making, modifying and/or cancelling guestroom reservations)
  Job Types: Full-time, Part-time, Casual, Seasonal
  Pay: From $18.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Front Desk: 1 year (preferred)

Work Location: In perso