Front Desk Agent - PM Shift at Westgate Resorts

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

16.5

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Communication Skills, Problem Solving, Attention To Detail, Hospitality, Record Keeping, Reservation Management, Payment Processing, Team Collaboration, Time Management, Multi-tasking, Guest Relations, Adaptability, Integrity, Passion, Work Ethic

Industry

Hospitality

Description

Company Description Pay rate: $16.50 / hour - Use our Daily Pay benefit and get access to your pay as you need it. Conveniently located just off world-famous International Drive in Orlando, Florida, the two-tower Westgate Palace Resort offers you the ideal opportunity to meet and engage with guests from around the world who arrive here to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers as a member of the Westgate Palace team. Job Description As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. As a Front Desk Agent, you will: Greet, register, and assign rooms to guests Issue room key and escort instructions to Bell Staff Date stamp, sort, and rack incoming mail and message Transmit and receive telephone messages Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions Keep records of room availability and guests' accounts Compute bills, collect payments, and make changes for guests Create and confirm reservations Post charges, such as room, food, liquor, or telephone, to the ledger Make restaurant, transportation, or entertainment reservations and arrange tours Nightly bucket checks Able to listen and find solutions to guests’ problem Qualifications To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment. Available to work: 6pm - 2am and 11pm - 7am. Excellent customer service skills Must be able to stand for long periods of time and lift up to 15lbs Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate Required to pass a background check, drug test, and prove eligibility to work in the United States Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Responsibilities

As a Front Desk Agent, you will greet, register, and assign rooms to guests while ensuring a positive and memorable impression of the resort. You will also handle inquiries, manage reservations, and assist with guest problems.