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Front Desk Agent at POSTOAK LODGE
Tulsa, Oklahoma, United States -
Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Reservations, Guest Relations, Cash Management, Communication, Administrative Tasks, Organizational Skills, Attention to Detail

Industry

Description
Description POSTOAK Lodge & Retreat is looking for a Front Desk Agent to join our team! A Front Desk Agent ensures guest satisfaction from the time the guest begins their interaction with, or arrives at the Lodge, during their stay and until they check out; serves as the main point of contact for all guest expectations, requests, and needs; represents POSTOAK at the highest levels of customer service and hospitality standards. Essential Duties and Responsibilities: Answers phone calls, answering questions, and taking reservations from guests. Manages guest check in and out. Maintains knowledge of all conference services, BEO’s, room sets, guest relations, and guest requests. Accurately records and inputs guest reservations as well as guest and master folios. Maintains accurate and precise cash drawers and credit card records. Issues room keys and maintain key control policies. Ability to understand and prioritize all guest/client requests/needs and communicates these to appropriate associates or staff. Communicates effectively with all other departments in order to maintain clean and safe grounds for all guests. Maintain a clean and organized workspace, reception area, waiting area, and gift shop. Completes administrative and clerical tasks. Moves furniture to match BEOs. Qualifications: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Responsibilities
The Front Desk Agent ensures guest satisfaction from the time they arrive until they check out, serving as the main point of contact for all guest expectations and needs. They manage guest check-ins and check-outs, answer phone calls, and maintain knowledge of conference services and guest requests.