Front Desk Agent

at  Quality Inn By Choice Hotels

SCHEDULE:

• Monday to Friday
• Weekends as needed
• Morning, evening, and night shifts available
  Overview: Quality Inn Chatham is seeking a friendly and experienced Front Desk Agent to join our team. If you have a passion for hospitality and enjoy providing exceptional guest experiences, we want to hear from you.

QUALIFICATIONS:

• Excellent communication and customer service skills
• Proficient in using phone systems and computer software
• Strong problem-solving skills and ability to handle difficult situations
• Attention to detail and ability to multitask in a fast-paced environment
• Certificate or college diploma in Hotel Management (completed or in progress)

PREFERRED EXPERIENCE:

• 1 year of customer service experience

• Greet and welcome guests, ensuring their needs are met promptly
• Check-in and assign rooms to arriving guests
• Manage, process, cancel, and change room reservations
• Respond to guest concerns with patience and professionalism, ensuring satisfactory resolution
• Handle payments and balance cash
• Document issues in the Front Desk logbook for communication to the next shift; escalate to the Hotel Manager as needed
• Answer phone calls and direct them appropriately
• Coordinate with housekeeping and maintenance
• Perform clerical duties as required
• Assist the Supervisor with additional tasks as needed
• Maintain flexibility with scheduling
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform other related duties as assigned