Front Desk Agent at Quality Inn By Choice Hotels
Chatham-Kent, ON N7L 4B8, Canada -
Full Time


Start Date

Immediate

Expiry Date

27 Apr, 25

Salary

16.55

Posted On

28 Jan, 25

Experience

1 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Difficult Situations, Customer Service Skills, French

Industry

Hospitality

Description

SCHEDULE:

  • Monday to Friday
  • Weekends as needed
  • Morning, evening, and night shifts available
    Overview: Quality Inn Chatham is seeking a friendly and experienced Front Desk Agent to join our team. If you have a passion for hospitality and enjoy providing exceptional guest experiences, we want to hear from you.

QUALIFICATIONS:

  • Excellent communication and customer service skills
  • Proficient in using phone systems and computer software
  • Strong problem-solving skills and ability to handle difficult situations
  • Attention to detail and ability to multitask in a fast-paced environment
  • Certificate or college diploma in Hotel Management (completed or in progress)

PREFERRED EXPERIENCE:

  • 1 year of customer service experience
Responsibilities
  • Greet and welcome guests, ensuring their needs are met promptly
  • Check-in and assign rooms to arriving guests
  • Manage, process, cancel, and change room reservations
  • Respond to guest concerns with patience and professionalism, ensuring satisfactory resolution
  • Handle payments and balance cash
  • Document issues in the Front Desk logbook for communication to the next shift; escalate to the Hotel Manager as needed
  • Answer phone calls and direct them appropriately
  • Coordinate with housekeeping and maintenance
  • Perform clerical duties as required
  • Assist the Supervisor with additional tasks as needed
  • Maintain flexibility with scheduling
  • Collaborate with other hotel departments to ensure guest satisfaction
  • Perform other related duties as assigned
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