OVERVIEW

We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. This role serves as the first point of contact for our guests, ensuring a warm welcome and providing exceptional customer service throughout their stay. The ideal candidate will possess strong communication skills, a passion for guest relations, and the ability to handle various front desk operations efficiently.

SKILLS

• Proven experience in customer service or hospitality roles, preferably in a hotel or resort setting.
• Familiarity with hotel management systems is an advantage.
• Bilingual abilities are highly desirable to cater to a diverse clientele.
• Strong interpersonal skills with an emphasis on guest relations and communication.
• Ability to work flexible hours including nights and weekends as needed.
• Detail-oriented with excellent organizational skills to manage multiple tasks effectively.
• A proactive approach to problem-solving with the ability to remain calm under pressure.
  Join our team as a Front Desk Agent where you can make a significant impact on our guests’ experiences while developing your career in the hospitality industry.
  Job Type: Full-time
  Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Holidays
• On call
• Overtime
• Weekends as needed

Experience:

• Hotel experience: 2 years (Required)
• Hotel: 1 year (Required)

Ability to Relocate:

• Andover, MA 01810: Relocate before starting work (Required)

Work Location: In perso

• Greet and check-in guests upon arrival, ensuring a smooth and friendly experience.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Manage reservations, cancellations, and modifications using hotel management software.
• Conduct night audits as required to ensure accuracy in financial reporting.
• Provide information about hotel amenities, local attractions, and services to enhance guest experience.
• Maintain cleanliness and organization of the front desk area.
• Collaborate with housekeeping and maintenance teams to address guest needs promptly.
• Process payments and maintain accurate records of transactions.