Front Desk Agent - Residence Inn / Fairfield Inn: Maryland Heights, MO at Midas Hospitality

Maryland Heights, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

16.0

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Registration, Room Assignment, Telephone Inquiry Handling, Reservation Management, Guest Concern Resolution, Mail Sorting, Fax Sorting, Hotel Information Provision, Room Availability Tracking, Account Keeping, Billing Computation, Payment Collection, Change Making, Customer Service

Industry

Hospitality

Description

Front Desk Agent- Residence Inn / Fairfield Inn: Maryland Heights, MO Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Residence Inn / Fairfield Inn hotel located in Maryland Heights, MO. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns. What You Will Be Doing: Greets, registers, and assigns rooms to guests. Issues room key and gives directions. Sorts incoming mail and faxes for guests. Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions. Keeps records of room availability and guests' accounts. Computes bill, collects payment, and makes change for guests. Makes, confirms, and cancels reservations. Work a varity of shifts ranging from 7 am to 3 pm or 3 pm to 11 pm with Monday to Sunday availability. The Ideal Candidate: Previous experience as a Front Desk Agent is preferred Experience in a customer service industry is required About Us: From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information: www.midashospitality.com We offer a range of benefits including, but not limited to: Growth and development tools and access to learning Robust PTO policies Medical/Dental/Vision Coverage 401k matching Employee Assistance Program Discounted products and services Midas Hospitality is proud to be a drug free workplace and equal opportunity employer.

Responsibilities

This role is responsible for managing interactions with arriving, departing, and in-house guests, including registration, room assignment, and handling telephone inquiries regarding reservations and hotel information. Key duties involve processing guest accounts, computing bills, collecting payments, and managing mail and faxes for guests.