Front Desk Agent at Salamander Hospitality, Llc

Middleburg, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

20.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone operations, Guest service coordination, Communication, Active listening, Customer service, Attention to detail, Professionalism, Message transcription, Log management, Computer literacy, Hotel management software

Industry

Hospitality

Description

FULL-TIME TELEPHONE OPERATOR - SALAMANDER MIDDLEBURG Location: Middleburg, VA Type: Full-Time ---------------------------------------- About Salamander Middleburg Salamander Resort and Spa is a 5-Star, 5-Diamond Luxury Resort located in beautiful Middleburg, VA, in the heart of horse and wine country. We pride ourselves on offering an exceptional guest experience and providing our team members with the opportunity to grow both within our resort and throughout our expanding luxury hospitality portfolio. At Salamander, the possibilities for professional growth and success are endless! ---------------------------------------- JOB SUMMARY We are currently seeking a Full-Time Telephone Operator to join our team at Salamander Middleburg. The Telephone Operator will play a key role in coordinating guest services, responding to guest requests, and supporting front desk processes to ensure a seamless experience for our guests. ---------------------------------------- ESSENTIAL JOB FUNCTIONS: * Guest Service Coordination: Act as a dispatcher for security, guest services, tram service, housekeeping, and property operations employees, providing timely communication in response to guest requests. * Phone Handling: Answer telephone calls promptly and greet callers with a positive, clear, and professional voice. Listen attentively to ascertain the purpose of the call and ensure an accurate transfer to the correct department. * Message Transcription: Accurately transcribe messages as requested, and input and retrieve them as needed. Verbally recite messages to the guest when necessary. * Wake-Up Call Coordination: Receive wake-up call requests, accurately input the requested time into the automated system, and confirm times with the guest. * Guest Information: Answer basic questions about the resort, its amenities, and operations to avoid unnecessary transfers to other departments. * Log Management: Be responsive to guest requests and ensure that all log sheets are accurately completed and filed weekly. ---------------------------------------- QUALIFICATIONS: * Experience: Previous experience in a guest services or telephone operations role is preferred, but not required. * Skills: Excellent verbal communication, active listening, and customer service skills. * Professionalism: Strong attention to detail and ability to maintain a professional demeanor in all interactions. * Technology: Comfortable using communication systems and hotel management software. * Work Environment: Ability to work in a fast-paced environment and manage multiple tasks simultaneously. ---------------------------------------- WHAT WE OFFER: * Health & Welfare: Comprehensive health benefits. * Retirement Plan: 401(k) with company match (for full-time and part-time employees). * Dental and Vision Coverage: Available to all employees. * Paid Time Off: Generous PTO package. * Company Paid Holidays: 8 holidays per year. * Employee Discounts: Access to room stays at all Salamander locations, discounts on dining, retail, spa, golf, and other resort amenities. * Complimentary Meals & Uniforms: Provided on the job. * Career Growth: Opportunities for advancement within Salamander’s expanding hospitality portfolio. ---------------------------------------- WHY SALAMANDER? At Salamander Resort and Spa, we are committed to providing a friendly, diverse, and enthusiastic team environment. Our professionals work together to provide the highest level of service, contributing to our prestigious Forbes 5-Star status. Join our team and be a part of one of the world’s most coveted and elite resort destinations! ---------------------------------------- HOW TO APPLY: Interested candidates can apply online at salamanderresorts.com/careers. ---------------------------------------- Equal Opportunity Employer: Salamander Collection is an equal opportunity employer. All employment decisions, including hiring, promotion, discipline, or termination, are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Responsibilities

The Telephone Operator acts as a central dispatcher for various resort departments and manages incoming guest calls. Responsibilities include transcribing messages, coordinating wake-up calls, and maintaining accurate logs to ensure a seamless guest experience.