Front Desk Agent

at  Sheridan College Campus Living Centres

*Must be willing to work rotating shifts including days (7am-3pm), afternoons (3pm-11pm) and nights (11pm-7am)
The Residence Services Representative is responsible for maintaining student and guest satisfaction at all times. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service to meet their satisfaction. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests.

QUALIFICATIONS

Education: High School Diploma
Skills/Abilities: Must possess superior verbal communication skills
Must possess superior customer service skills
Must possess superior positive attitude
Must be able to handle multiple projects at once
Experience Required: Minimum of 1 year industry experience or customer service experience

• Demonstrate a high degree of customer service
• Be able to use Campus Living Centres computer software
• Be able to handle cash, and other forms of payments
• Make key cards and know how to access and use building keys appropriately and responsibly
• Maintain video surveillance and ensure that cameras are recording at all times
• Produce assigned front office reports and tasks
• Communicate pertinent information between staff
• Know how to handle phone calls with patience and decorum
• Respect student and guest privacy
• Knowledge of emergency procedures
• Knowledge of Residence Life procedures
• Know who to contact for various situations
• Ensure the room status is updated from the housekeeping department
• Handle in a professional manner; reservations, check-ins, Check-outs, and account settlement
• Maintain the appearance of the desk, lobby and office area at all times
• Understanding of building departments, including maintenance and housekeeping
• Any other duties as assigned