Job Title: Front Desk Agent
Department: Front Office
Job Type: Full-Time, Permanent
Work Location: In Person at Sooke Harbour House Boutique Hotel

JOB DESCRIPTION

The Front Desk Agent serves as the first point of contact for guests at Sooke Harbour House Boutique Hotel. This role is critical in delivering a seamless and memorable guest experience, handling reservations, inquiries, and guest services with professionalism and care. The ideal candidate is personable, detail-oriented, and committed to creating exceptional hospitality experiences.

QUALIFICATIONS AND SKILLS

• 1-2 years of experience in front desk or customer service roles, preferably in a boutique or luxury hotel.
• Fluency in English is essential; additional languages are an asset.
• Strong communication, problem-solving, and interpersonal skills.
• Familiarity with property management systems (e.g., Cloudbeds, Opera, etc.) is an asset.
• Ability to multitask and remain calm under pressure.
• Attention to detail and a proactive approach to guest service.
• Flexible availability, including evenings, weekends, and holidays.

ADMINISTRATIVE DUTIES:

• Maintain accurate guest profiles and records in the property management system.
• Assist with reporting and documentation as required by management.
• Follow all hotel policies and procedures to uphold service standards.