Front Desk Agent - Springhill Suites at The Ghoman Group

Carmel, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

22.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Check-in/Check-out, Cash Handling, Switchboard Operation, Conflict Resolution, Communication Skills, Reservation Management, Customer Service

Industry

Business Consulting and Services

Description

$1000 JOINING BONUS Front Desk Agent / Night Auditor – Now Hiring Must have Hotel Experience Pay Rate: $15 – $22 per hour Job responsibilities : Front Desk Agent Job Description: We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure. *Address - SpringHill Suites Carmel 11855 N Meridian St, Carmel, IN 46032, United States *Joining: Immediately !!! *NOTE - The interview is in-person only. No virtual hirings. Front Desk Agent Responsibilities: 1. Greeting and thanking guests in a sincere, friendly manner. 2. Checking guests in on arrival and out on departure. 3. Posting charges to appropriate guest accounts. 4. Anticipating and addressing guests' needs, and resolving their problems and complaints. 5. Assisting guests with disabilities. 6. Operating switchboard and assisting with inquiries. 7. Assisting the reservations manager with taking reservations. 8. Collaborating and communicating with other internal departments to ensure guest satisfaction. 9. Complying with company procedures and safety policies. 10. Performing duties on a daily checklist. Job Qualification : Front Desk Agent Requirements: 1. High school diploma or suitable equivalent. 2. 1+ years of front desk agent experience preferred. 3. Well-groomed, professional appearance. 4. Outstanding written and verbal communication skills. 5. Team player. 6. Physically agile, and able to stand for extended periods. 7. Available to work shifts, over weekends, and on public holidays.

Responsibilities

The Front Desk Agent is responsible for greeting guests, managing check-ins and check-outs, and handling payments. They also address guest inquiries and complaints while coordinating with other departments to ensure satisfaction.