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Front Desk Agent at SSH Atlanta DT LLC
Augusta, Georgia, United States -
Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Customer Service, Office Software, Record Keeping, Payment Processing, Reservation Management, Mail Sorting, Message Transmission, Guest Assistance, Policy Adherence, Problem Solving, Attention to Detail, Time Management, Multitasking, Team Collaboration, Night Audit Knowledge

Industry

Hospitality

Description
Description · Register and assign rooms to guests. · Issue room key and escort instructions to Guest Service Agent or directly to guest. · Sort, and track incoming mail and messages. · Transmit and receive messages using all communication avenues. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest. · Deposit guest valuables in hotel safe deposit box. · Ability to accurately use various office software. · Have a full working knowledge and expertise of each shift including night audit. Requirements · Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. · Ability to accurately report information. · Ability to assist with various office tasks as needed. · Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings.
Responsibilities
The Front Desk Agent is responsible for registering guests, assigning rooms, and managing reservations. They also handle inquiries about hotel services and ensure accurate billing and payment processing.