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Front Desk Agent at SSH Atlanta DT LLC
Rocky Mount, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Check-in, Check-out, Reservations, Payment Processing, Record Keeping, Communication, Interpersonal Skills, Problem Solving, Professionalism, Hotel Operations, Guest Services, Time Management, Email Correspondence

Industry

Hospitality

Description
Description • Greet and assist guests with check-ins, check-outs, and reservations. • Provide excellent customer service by addressing guest inquiries and concerns with professionalism and a friendly attitude. • Process payments, verify guest information, and maintain accurate records. • Coordinate with other departments to ensure seamless guest experiences. • Answer phone calls and respond to emails in a timely and courteous manner. • Maintain a clean, organized, and inviting front desk area. If you have strong communication skills, a positive attitude, and a passion for hospitality, we’d love to meet you! Requirements • Must have a comprehensive knowledge of hotel operations and guest services • Strong communication and interpersonal skills • Ability to handle difficult situations and maintain professionalism • High school education preferred; relevant training and experience required • Previous experience in a hotel environment preferred • Knowledge of applicable Federal, state, and local health, safety, and legal regulations • Ability to obtain required licenses and certificates • Additional language ability preferred • CPR and first aid training preferred EOE – All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Responsibilities
The primary duties involve greeting and assisting guests with all aspects of their stay, including check-ins, check-outs, reservations, and promptly addressing inquiries and concerns. This role also requires processing payments, maintaining accurate records, and coordinating internally to ensure a seamless guest experience.