JOB SUMMARY

We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

SKILLS

• Strong customer service skills with a focus on guest satisfaction.
• Experience in hospitality management or hotel management is preferred.
• Bilingual or multilingual abilities are a plus for effective communication with diverse guests.
• Proficient in phone etiquette and handling multi-line phone systems.
• Previous experience in front desk operations or resort environments is advantageous.
• Excellent interpersonal skills to build rapport with guests and team members.
• Ability to work flexible hours, including nights and weekends as needed. Join our team as a Front Desk Agent where you can make a difference in our guests’ experiences while working in a dynamic environment!
  Job Types: Full-time, Part-time, Permanent
  Pay: From $17.00 per hour
  Work Location: In perso

• Greet and check-in guests upon arrival, ensuring a smooth and pleasant experience.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Manage reservations, cancellations, and modifications using multi-line phone systems.
• Perform/ensuring accurate financial reporting.
• Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
• Process payments and maintain accurate records of transactions.
• Collaborate with housekeeping to ensure guest satisfaction.
• Uphold high standards of hospitality and guest relations at all times.