Front Desk Agent | State College Holiday Inn Express at SHANER

State College, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Check-In, Check-Out, Cash Handling, Payment Processing, Complaint Resolution, Report Generation, Room Status Management, Customer Service, Computer Literacy, Communication, Bilingualism

Industry

Hospitality

Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com! Shaner Hotels has an amazing opportunity at our State College Holiday Inn Express located in Williamsburg Square in beautiful State College, PA. Whether you're a fan of the Penn State Nittany Lions, art festivals, outdoor adventures or productive businesses, Holiday Inn Express State College at Williamsburg Square has you covered. This hotel in beautiful State College, PA, is conveniently located off I-99 and only four miles from University Park Airport (SCE). We offer 106 rooms and suites, 860 square feet of meeting space and free hot breakfast every morning—all just minutes to downtown and Penn State University.

Responsibilities

The primary responsibilities involve providing superior guest services by courteously and efficiently processing all hotel check-ins and check-outs, handling payments, and addressing guest inquiries or complaints to ensure satisfaction. Additionally, the agent must manage daily reporting, resolve room status discrepancies with Housekeeping, and adhere strictly to all hotel financial policies.