JOB DESCRIPTION

Front Desk Agent
Department: Front Office
Reports To: Assistant General Manager

QUALIFICATIONS:

. Excellent communication and interpersonal skills.
. Strong customer service orientation.
. Ability to multitask and prioritize tasks.
. Attention to detail and accuracy.
. Basic computer skills, including proficiency in property management systems.
. Previous experience in the hospitality industry preferred.

PERKS & BENEFITS:

. Medical, Dental, Vision
. Hotel Discounts
. Paid Time Off
. Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

Guest Service:
o Greet and welcome guests in a warm and friendly manner.
o Assist guests with check-in and check-out procedures, including room assignments and payment processing.
o Handle guest inquiries and requests promptly and efficiently.
o Provide information about hotel amenities, local attractions, and transportation options.
o Resolve guest complaints and issues in a timely and professional manner.
Reservations:
o Process reservations and cancellations.
o Manage room assignments and room blocks.
o Update and maintain accurate guest records.
Administrative Tasks:
o Answer phone calls and respond to emails.
o Maintain a clean and organized front desk area.
o Adhere to hotel policies and procedures.
o Assist with other tasks as assigned.