JOB OVERVIEW

We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries. A strong background in hospitality management is preferred, along with excellent communication skills.

EXPERIENCE

• Previous experience in hotel management or front desk operations is highly desirable.
• Strong customer service skills with a focus on guest relations and satisfaction.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with hospitality software systems is beneficial for efficient operations.
• Excellent phone etiquette and ability to handle multi-line phone systems effectively.
• A background in resort or hospitality settings will be advantageous for this role. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
  Job Types: Full-time, Part-time
  Pay: $10.50 - $11.00 per hour
  Expected hours: 22 – 40 per week

Benefits:

• Flexible schedule

Work Location: In perso

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the front desk operations, including check-in and check-out procedures.
• Handle reservations and modifications efficiently using multi-line phone systems.
• Provide information about hotel services, amenities, and local attractions to enhance guest experience.
• Address guest inquiries and resolve any issues promptly to ensure satisfaction.
• Conduct night audits as required to maintain accurate financial records.
• Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
• Maintain a clean and organized front desk area to create a welcoming environment.