As a Front Desk Agent at Northstar Mountain Village, you’ll be the first point of contact for our guests, ensuring they have a warm and welcoming experience from check-in to check-out. You’ll manage reservations, handle guest and owner inquiries, and provide exceptional customer service. Your role is critical in creating a positive and memorable experience for both our guests and our owners.
Job Title: Front Desk Agent
Location: Northstar Mountain Village, Kimberley, British Columbia
Department: Front Office
Reports To: Front Office Manager

QUALIFICATIONS:

• High school diploma or equivalent; additional qualifications in hospitality management are a plus.
• Previous experience in a customer service or front desk role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.
• Strong organizational skills and attention to detail.
• A positive attitude and a commitment to providing exceptional guest service.
  Job Type: Part-time
  Pay: $17.96-$20.00 per hour
  Expected hours: 24 – 32 per week

Benefits:

• Extended health care

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Experience:

• Customer service: 1 year (preferred)

Work Location: In person
Expected start date: 2025-02-1

• Guest & Owner Services: Welcome guests & owners with a friendly demeanor, check them in and out efficiently, and manage room assignments.
• Reservations: Handle phone and online reservations with both guests & owners, ensuring accurate input of guest information into the system.
• Customer Support: Address guest & owner inquiries, concerns, and complaints promptly and professionally, providing solutions to ensure guest satisfaction.
• Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly.
• Billing: Process payments, manage guest folios, and ensure accurate billing.
• Security: Monitor security systems, report any suspicious activities, and ensure the safety of guests and staff.
• General Administration: Maintain the front desk area, manage keys, and handle administrative tasks as required.