Position Summary: The main functions of the Front Desk Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests. He or she is to ensure efficient communication with team members, vendors and guests. The Front Desk Agent must maintain a welcoming attitude and respond to all service questions and requests. He or she is also responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures. The Front Desk Agent is responsible for collecting monies for services rendered during a guest stay, and for meeting many other guests needs during their stay.

EXPERIENCE & EDUCATION:

• 1 to 3 years of experience in a hotel or a related field preferred
• High School diploma or equivalent required
• College course work in related field helpful
• Previous customer service experience strongly preferred
• Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio
• Ability to work with Microsoft Office products and various other software programs.

REQUIREMENTS:

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
• Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Multi-Lingual skills helpful
  Job Types: Full-time, Part-time
  Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Experience:

• hotel or related field: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)

Ability to Commute:

• Jackson, NH 03846 (Required)

Work Location: In perso

• Check guests in and out of the hotel
• Confirm payment method at check in and obtain full payment at check out
• Review PMS inventory and house count for availability and rates
• Book reservations for day of arrival or future stays
• Balance and prepare individual paperwork for closing shift
• Balance bank daily (which includes counting bank before beginning a shift and after shift closes)
• Handle incoming/outgoing calls
• Provide information about the hotel
• Run daily arrival report and annotate guest reservation/inform team of special requests