Front Desk Agent

at  Thunderbird Motor Inn

Thunderbird Motor Inn is committed to excellence and pushing boundaries to exceed customers’ expectations! We are looking for Customer Service Representative to join this fantastic team!

Duties and Responsibilities:

• Greet guests warmly upon arrival and assist with check-in procedures.
• Process reservations, cancellations, and modifications accurately.
• Maintain the cleanliness and organization of the front desk area.
• Address guest complaints and resolve issues in a timely and professional manner.
• Collaborate with other staff members to ensure guest satisfaction and safety.
• Complete but not limited to assigned tasks such as filing, data entry, and report generation.
• Answer phone calls, emails, and inquiries promptly and courteously.
• Provide information about motel facilities, services, and local attractions.
• Handle transactions, and billing with accuracy and discretion.
• Ensure the security of guest information and maintain confidentiality.
• Assist with laundry tasks such as washing, drying, and folding linens.
• Help with housekeeping duties, including cleaning common areas.
• Be able to perform 2 night auditor shift per week.

QUALIFICATIONS:

ability to work in a multi-tasking, fast paced environment.
Previous Customer Service experience is an asset.
Basic computer knowledge is required.
The right candidate must be available for all shifts for training.
We look forward to an opportunity to meet you!
Please drop off your resume in person or email your resume to thunderbird.bills@yahoo.com
Only those candidates selected for an interview will be contacted

• Greet guests warmly upon arrival and assist with check-in procedures.
• Process reservations, cancellations, and modifications accurately.
• Maintain the cleanliness and organization of the front desk area.
• Address guest complaints and resolve issues in a timely and professional manner.
• Collaborate with other staff members to ensure guest satisfaction and safety.
• Complete but not limited to assigned tasks such as filing, data entry, and report generation.
• Answer phone calls, emails, and inquiries promptly and courteously.
• Provide information about motel facilities, services, and local attractions.
• Handle transactions, and billing with accuracy and discretion.
• Ensure the security of guest information and maintain confidentiality.
• Assist with laundry tasks such as washing, drying, and folding linens.
• Help with housekeeping duties, including cleaning common areas.
• Be able to perform 2 night auditor shift per week