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Front Desk Agent at Total Management Systems

Albuquerque, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

15.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Check-In, Check-Out, Reservations, Inquiry Response, Financial Transactions, Coordination, Attention To Detail, Communication, Computer Systems, Flexibility

Industry

Business Consulting and Services

Description

As a Front Desk Agent, you’ll be the welcoming face and the trusted point of contact for our guests. From check-in to check-out, your role is to deliver exceptional hospitality with professionalism, efficiency, and a genuine smile. The Element by Westin in Uptown Albuquerque, is adding to the front desk team! You are responsible for delivering outstanding service throughout the check-in and check-out process, responding to guest inquiries, and ensuring every guest feels valued and cared for. The ideal candidate is dependable, detail-oriented, and committed to delivering exceptional guest service. You will help create a welcoming environment while maintaining accuracy in reservations, financial transactions, and front office and hotel procedures. Key Responsibilities: • Greet guests warmly and manage check-in/out process • Answer phone/email inquiries and assist with reservations • Handle guest requests, issues, and room assignments • Post charges, process payments, and close shift accurately • Coordinate with housekeeping and maintenance teams • Maintain a tidy, welcoming front desk environment Must-Haves: • Ability to stand for full shifts • Strong attention to detail and accuracy • Excellent communication and customer service skills • Proficient with basic computer systems • Flexible schedule availability (including nights/weekends) Nice-to-Haves: • Hotel front desk experience • Familiarity with Hilton, Marriott, or similar PMS systems • Bilingual (English/Spanish) What We Offer: • Competitive hourly pay • Health & dental benefits (if eligible) • Hotel discounts & advancement opportunities Apply Now! Be the first impression guests remember—join our team today!

Responsibilities

The Front Desk Agent is responsible for delivering exceptional hospitality by managing the entire guest lifecycle, from warm greetings and check-in/out processes to handling inquiries and resolving issues efficiently. Key duties include maintaining accuracy in reservations, financial postings, and coordinating closely with housekeeping and maintenance teams.