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Front Desk Agent at Total Management Systems
Albuquerque, New Mexico, United States -
Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

15.0

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Attention To Detail, Computer Proficiency, Reservation Management, Financial Transactions, Hospitality Management, Problem Solving

Industry

Business Consulting and Services

Description
As a Front Desk Agent, you’ll be the welcoming face and the trusted point of contact for our guests. From check-in to check-out, your role is to deliver exceptional hospitality with professionalism, efficiency, and a genuine smile. The Spark by Hilton, is adding to the front desk team! You are responsible for delivering outstanding service throughout the check-in and check-out process, responding to guest inquiries, and ensuring every guest feels valued and cared for. The ideal candidate is dependable, detail-oriented, and committed to delivering exceptional guest service. You will help create a welcoming environment while maintaining accuracy in reservations, financial transactions, and front office and hotel procedures. Key Responsibilities: * Greet guests warmly and manage check-in/out process * Answer phone/email inquiries and assist with reservations * Handle guest requests, issues, and room assignments * Post charges, process payments, and close shift accurately * Coordinate with housekeeping and maintenance teams * Maintain a tidy, welcoming front desk environment Must-Haves: * Ability to stand for full shifts * Strong attention to detail and accuracy * Excellent communication and customer service skills * Proficient with basic computer systems * Flexible schedule availability (including nights/weekends) Nice-to-Haves: * Hotel front desk experience * Familiarity with Hilton, Marriott, or similar PMS systems * Bilingual (English/Spanish) What We Offer: * Health & dental benefits (if eligible) * Hotel discounts & advancement opportunities Apply Now! Be the first impression guests remember—join our team today!
Responsibilities
Manage the guest check-in and check-out process while handling inquiries and reservations. Coordinate with housekeeping and maintenance teams to ensure a high-quality guest experience.