Guest Service Agent (Full-Time & Part-Time, Permanent/Hourly Position)
About Us:- Welcome to the brand-new 97 room Tru by Hilton Oshawa hotel, Tru is a game-changing hotel brand, providing guests with a consistent, fun experience at an affordable price. Spirited, simplified and grounded in value, Tru by Hilton is designed for cross-generational appeal
About the role: Reporting to the Front Desk Manager ,as the GSA, you are at the forefront of creating and executing memorable experiences for our guests by giving the ‘wow’ factor. It’s the moment that guests walk into the hotel and receive a great first impression, a genuine smile and heartfelt welcoming can go a long way.
You will be working in a closely knit team where a “Yes And Do” attitude and ensemble-orientation is an absolute must. As a Remarkable GSA, you know you only get one chance to make the best first and lasting impression

REQUIREMENTS:

• The ideal Guest Service Agent will have at least 1-2 years of experience working in hotel front desk
• Easy conversationalist - Extra-sensory perception to how others are feeling
• Multitasker who doesn’t crack under pressure
• Ability to work various shifts including evenings, weekends, and holidays (This is a pre-requisite for this job)
• Standing/walking for extended periods; Lift, carry, push, pull, and place objects weighing up to 25 pounds

• Welcome guests with an appropriate greeting and consistently provide friendly, professional, and attentive service. Utilize guest name at all available opportunities
• Thank guest for choosing to stay at our hotel; let them know we appreciate their business
• Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
• Obtain vehicle license information and accurately record in guest’s reservation file
• Process reservations as per Hilton brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
• Create reservations providing information regarding special rates, packages, and cancellation policy(s)
• Offer Hhonor brand loyalty rewards, upsells and property features/benefits
• Maintain confidentiality of guests and proprietary information
• Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link
• Coordinate with Housekeeping to track and update room status in computer system
• Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guests with property amenity and services information
• Promptly answer incoming calls, respond to incoming e-mail inquiries
• Communicate with other departments to ensure guest requests are resolved without delay
• Promote Hotel rewards program and provide details regarding membership and benefits
• Print end of shift report(s), reconcile float, complete required paperwork, and deposit pouch
• Follow Health & Safety and Emergency policies and procedures
• Maintain a clean and well-organized work area
• Always demonstrate professionalism and comply with company standards of appearance
• Other tasks and duties as assigned by the Front Desk Manager