JOB DESCRIPTION:

Reporting to the Front Office Leadership team, our Guest Service Agents (GSAs) serve as the ambassadors of the hospitality, story, and culture of St. Eugene Golf Resort & Casino. All members of the Front Office Team share the responsibilities of seeking out and acting on ways to enhance their guests’ stay; responding to and fulfilling guest requests and inquiries; ensuring that their guests are their top priority; maintaining office operations with speed, accuracy, and thoroughness; and enjoying their work. GSAs create the first and last impressions of St. Eugene—they begin with a warm greeting and professional check-in; they foster relationships throughout their guests’ stay through authentic interactions, facilitating requests, and sharing information; and they conclude their guests’ experience with an accurate check-out while extending an invitation to return.

QUALIFICATIONS

The successful candidate will possess a Grade 12 Diploma, be bondable, have a passion for creating and delivering exceptional guest, customer, or client experiences, be comfortable working in a fast-paced, guest-facing environment, be technically proficient in computer use, and demonstrate excellent verbal and written communication skills. Formal education and/or work experience in the Hospitality or Tourism industry is a plus. Experience with Maestro PMS or comparable Property Management Software is preferred.
Conditions of Employment
The nature of a 24/7 department requires all Front Office Employees to cover a range of shifts, including but not limited to regular evening and weekend work, holidays, late nights, early mornings, and overnight shifts. This position is subject to a 90-day probationary period, during which training must be completed in AM, PM, Night Audit, and Reservations shifts

Please refer the Job description for details