Front Desk Agent

Duties:

• Greet each and every member and guests coming in the door and direct them appropriately; assist overnight guests with luggage, paperwork to register, provision of initial information to ensure they have a comfortable stay. Direct trades people to the appropriate department.
• Reception telephone duties & receipt of mail and packages
• Take incoming accommodations reservations by phone and email and follow up by email or fax, record and reconcile occupancy statistics
• Take bookings for formal dining room * Input charges for member and guest usage and reconcile guest room occupancy with sales
• Secretarial functions including letters of introduction, filing of chits, mailings and stuffing, member requests * Concierge – offer assistance to provide information on current events in the city, maps of the city, subway maps, limo or taxi bookings, car directions, or assist to purchase tickets for events, provide parking directions, etc.
• Work with GM to adapt the front desk environment to the best services standard
• Active and responsible communication with co-workers to ensure all other staff are aware of any issues or ongoing concerns
• Assist with monthly mailings to help proof, fold & stuff packages so they are ready to go on a timely basis
• Ensure that membership and financial information is kept confidential in accordance with the Club’s privacy policy and maintain safety and security standards with regards to incoming packages and uninvited guests, including the monitoring of security alarms
• Check guests in for events
• Collate Membership and promotional materials & manipulate databases to help put together promotional materials and ‘e-news’ communications, including general typing, filing and photocopying
• Upkeep of affiliate club files and listings to ensure information is current and accurate
• Assisting the GM on miscellaneous administrative matters, working closely with other club staff to ensure the smooth running of the operation

Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficiency in using Microsoft Outlook or similar software for scheduling and record keeping
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Attention to detail and accuracy in data entry and record keeping
We offer competitive compensation based on experience.
MINIMUM REQUIREMENTS: A University degree or college diploma, particularly in fine arts or hospitality and tourism required. Excellent written and verbal English language is essential with an emphasis on public relations and interpersonal skills. Experience in using databases to create mailings is necessary. Preference will be given to someone with previous hotel or upscale hospitality experience.
REPORTS TO: The Front of House Manager
If you are looking for an opportunity to join a dynamic team in a fast-paced private club setting, please submit your resume for consideration.
Job Types: Full-time, Part-time
Pay: $20.00-$22.00 per hour

Benefits:

• Dental care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• On call
• Overtime
• Weekends as needed

Ability to commute/relocate:

• Toronto, ON M5G 1R6: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (required)
• Administrative experience: 1 year (required)

Work Location: In perso

• Greet each and every member and guests coming in the door and direct them appropriately; assist overnight guests with luggage, paperwork to register, provision of initial information to ensure they have a comfortable stay. Direct trades people to the appropriate department.
• Reception telephone duties & receipt of mail and packages
• Take incoming accommodations reservations by phone and email and follow up by email or fax, record and reconcile occupancy statistics
• Take bookings for formal dining room * Input charges for member and guest usage and reconcile guest room occupancy with sales
• Secretarial functions including letters of introduction, filing of chits, mailings and stuffing, member requests * Concierge – offer assistance to provide information on current events in the city, maps of the city, subway maps, limo or taxi bookings, car directions, or assist to purchase tickets for events, provide parking directions, etc.
• Work with GM to adapt the front desk environment to the best services standard
• Active and responsible communication with co-workers to ensure all other staff are aware of any issues or ongoing concerns
• Assist with monthly mailings to help proof, fold & stuff packages so they are ready to go on a timely basis
• Ensure that membership and financial information is kept confidential in accordance with the Club’s privacy policy and maintain safety and security standards with regards to incoming packages and uninvited guests, including the monitoring of security alarms
• Check guests in for events
• Collate Membership and promotional materials & manipulate databases to help put together promotional materials and ‘e-news’ communications, including general typing, filing and photocopying
• Upkeep of affiliate club files and listings to ensure information is current and accurate
• Assisting the GM on miscellaneous administrative matters, working closely with other club staff to ensure the smooth running of the operatio