Job Ref: VIR1537
Branch: Virgin Hotels London-Shoreditch
Location: Virgin Hotels London-Shoreditch, London (Central)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Flexible
Hours per week: 40
Posted date: 11/04/2025
Closing date: 13/05/2025

WHO WE ARE:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day.

• Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
• The Front Desk Agent maintains the Virgin “Tone of Voice,” culture level of standards set forth by the management team.
• Use excellent communication skills with guests and staff including verbal, written and body language.
• Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
• Assist and process check-in check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
• Process guest accounts by presenting folios to guests when requested, resolving any disputed charges settling accounts by following accounting procedures.
• Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
• Ensure all guest questions requests are completed followed up on while executing fabulous guest service.