Front Desk Agent at Virgin Hotels Central Services LLC

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Computer Literacy, Mathematical Calculations, Problem Solving, Attention To Detail, Organization, Teamwork, Conflict Resolution, Data Entry, Hospitality Management, Time Management

Industry

Hospitality

Description

YOUR MISSION (The Job Description): The incumbent in this position is responsible for welcoming and providing service to guests of Virgin Hotels Las Vegas. Qualifications THE NITTY-GRITTY (The Essential Job Duties): * Learn and retain complete knowledge of and comply with all policies and procedures * Maintain the Virgin culture & level of standards set forth by the management team * Always maintain complete knowledge of hotel features/services, hours of operation, * Familiar with room types, numbers, layout, décor, locations, rates, and appointments * Be aware and understand all aspects of special packages, and promotions * Daily house count and expected arrivals/departures * Room availability status for any given day * Scheduled daily group activities * Use excellent communication skills with guests, staff including verbal, written and body language * Learn and retain knowledge of all front office technical systems (LMS, Luxe Pricing, HotSOS and Salto) * Assist and process check-in & check-outs for our guests in accordance with their preference (traditional or mobile) * Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures * Maintain a clean, hygienic, and organized work environment * Obtain an assigned bank and ensure accuracy of contracted monies. Always keep bank secure * Be able to communicate timely and in a responsive manner via digital device * Be familiar with the property loyalty programs to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay * Ensure all guests questions & requests are completed & followed up on while executing fabulous guest service * Be creative and think outside the box to create memorable experiences for our guests * Take, record, and relay messages accurately, completely, and legibly * Complete all items on the shift checklist * Adhere to security procedures to ensure our guest's safety * Handle all issues and concerns and keep proper documentation of all important events WHAT IT TAKES (The Qualities We Look For): * Ability to compute accurate mathematical calculations * Ability to communicate in English clearly and pleasantly with guests, management/co-workers, both in person and on the telephone * Proficient computer knowledge MUST HAVE'S: * Current, legal, and unrestricted ability to work in the United States * High school or equivalent education required * Communicate clearly in verbal and written English * Input and access data in various computer systems * Understand guest inquiries and provide clear, concise responses * Work cohesively with other departments and co-workers as part of a team * Focus attention on details * Maintain confidentiality of all guests and hotel information * Maintain a neat, clean, and well-groomed appearance per hotel standards * Adhere to hotel policies including but not limited to attendance, safety, behavior * Highly organized, anticipating needs and over delivering wherever possible * Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted! * Be a team player! * Work well on a team or independently while being accountable for work performed THE WORKING CONDITIONS * Stand for periods of 8-10 hours * Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties * Work in an environment that is subject to varying levels of cold, heat, and light (including flashing lights), smoke, and sound * Move around the service desk effectively, pull up folios and reach across counter for customer transactions. * Work in crowded environment based upon customer volume * You may come into contact with pet hair or dander VALUABLE TRAITS * 50% logical / 50% creative / 100% AWESOME * Enjoy working with a team and alone as the situation dictates * Adaptive, Flexible! * Embody "great attitude" * Unwavering integrity and endless work ethic * Appreciate constructive feedback, as well as graciously providing the same * Tenacious and self-motivated *Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

Responsibilities

The Front Desk Agent is responsible for welcoming guests, managing check-ins and check-outs, and providing exceptional service throughout their stay. They must maintain hotel standards, handle guest accounts, and ensure all inquiries are resolved promptly.