JOB OVERVIEW

We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. This role is essential in creating a welcoming environment for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess excellent customer service skills, a friendly demeanor, and the ability to manage multiple tasks efficiently. As the first point of contact for guests, you will play a crucial role in providing exceptional guest services and maintaining the high standards of our establishment.

EXPERIENCE

• Previous experience in a front desk or guest services role within the hotel or hospitality industry is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent phone etiquette and communication skills; bilingual or multilingual abilities are a plus.
• Familiarity with hotel management software and phone systems is advantageous.
• Ability to work flexible hours, including weekends and holidays as needed. (Shifts including 7am-3pm, 3pm-11pm, 11pm-7am)
  Join our team as a Front Desk Agent where your contributions will be valued, and your commitment to exceptional service will help create memorable experiences for our guests.
  Job Type: Part-time
  Pay: $16.50-$18.00 per hour

Benefits:

• On-site parking

Work Location: In perso

• Greet guests warmly upon arrival and provide them with information about hotel amenities and services.
• Manage check-in and check-out procedures efficiently, ensuring a smooth experience for all guests.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of guest information and reservations using hotel management software.
• Operate phone systems to respond to calls, take messages, and relay information as needed.
• Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready for occupancy.
• Provide local area information, recommendations, and assistance with transportation arrangements.
• Uphold hotel policies and procedures while ensuring guest satisfaction at all times.