Front Desk Agent at Westgate Resorts

Mesa, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

17.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Check-ins, Guest Check-outs, Customer Service, Room Assignment, Record Keeping, Billing Computation, Payment Collection, Problem Solving, Communication Skills, English Fluency, Professionalism, Service Orientation, Attention to Detail, Flexibility, Integrity, Work Ethic

Industry

Hospitality

Description

Company DescriptionAn amazing, desert landscaped resort located adjacent to an 18-hole golf course, Westgate Painted Mountain Golf Resort offers you the perfect opportunity to enjoy the sun and magnificent views of the surrounding Sonoran Desert in Mesa, the third-largest city in Arizona. As a member of the Westgate Painted Mountain team, you will help create remarkable guest experiences at our amazing resort. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.Job DescriptionPay Rate: $17/ hour - Use our Daily Pay benefit and get access to your pay as you need it. **Must be able to work any shifts assigned, including evenings, overnights and weekends and holidays***We are looking for a friendly, professional, and service-oriented Front Desk Agent to be the first point of contact for our guests. In this role, you will efficiently manage guest check-ins and check-outs while delivering exceptional customer serviceGreets, registers, and assigns rooms to guests, issuing room keys.Keeps records of room availability and guests' accounts.Computes bills, collects payments, and makes changes for guests.Ability to listen to and find solutions for guests’ challengesTo perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values:IntegrityPassionWork EthicQualificationsMust be able to work full-time, flexible schedule, weekends and holidays.Must be able to lift up to 15lbs.Must be able to stand for long periods of time.High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented mannerExcellent customer service skillsWestgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at WestgateRequired to pass a background check, drug test, and prove eligibility to work in the United StatesAdditional InformationWhy Westgate?Comprehensive health benefits – medical, dental and visionPaid Time Off (PTO) – vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunitiesCommunity Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 60003-WG Painted Mtn Resort Career Site Category: Resort Operations Compensation: USD17 - USD17 - hourly

Responsibilities

The Front Desk Agent acts as the first point of contact, efficiently managing guest check-ins and check-outs while delivering exceptional customer service. Responsibilities include registering guests, assigning rooms, keeping records of availability and accounts, and computing/collecting payments.