Front Desk Agent at Westgate Resorts

Mesa, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

17.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Attention to Detail, Time Management, Teamwork, Flexibility, Integrity, Passion, Work Ethic, Record Keeping, Payment Processing, Guest Relations, Room Assignment, Bilingual Skills, Adaptability, Professionalism

Industry

Hospitality

Description

Company Description An amazing, desert landscaped resort located adjacent to an 18-hole golf course, Westgate Painted Mountain Golf Resort offers you the perfect opportunity to enjoy the sun and magnificent views of the surrounding Sonoran Desert in Mesa, the third-largest city in Arizona. As a member of the Westgate Painted Mountain team, you will help create remarkable guest experiences at our amazing resort. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description **Must be able to work any shifts assigned, including evenings, overnights and weekends and holidays*** We are looking for a friendly, professional, and service-oriented Front Desk Agent to be the first point of contact for our guests. In this role, you will efficiently manage guest check-ins and check-outs while delivering exceptional customer service Greets, registers, and assigns rooms to guests, issuing room keys. Keeps records of room availability and guests' accounts. Computes bills, collects payments, and makes changes for guests. Ability to listen to and find solutions for guests’ challenges To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic Qualifications Must be able to work full-time, flexible schedule, weekends and holidays. Must be able to lift up to 15lbs. Must be able to stand for long periods of time. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner Excellent customer service skills Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate Required to pass a background check, drug test, and prove eligibility to work in the United States Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 60003-WG Painted Mtn Resort Career Site Category: Resort Operations Compensation: USD16.5 - USD17 - hourly

Responsibilities

The Front Desk Agent will greet, register, and assign rooms to guests while managing check-ins and check-outs. They will also handle guest accounts, compute bills, and provide solutions to guest challenges.