Front Desk Agent at Westgate Resorts

Williamsburg, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

17.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest registration, Customer service, Reservation management, Cash handling, Communication, Problem solving, Telephone etiquette, Record keeping, Hospitality, Conflict resolution

Industry

Hospitality

Description

Company Description $17.00 / Hour - Use our Daily Pay benefit and get access to your pay as you need it. Westgate Historic Williamsburg Resort in Williamsburg, Virginia, provides spacious, period-specific accommodations just a half mile from Colonial Williamsburg – allowing you the incredible opportunity to immerse yourself in American history while helping guests experience an amazing vacation getaway. In addition to providing easy access to Colonial Williamsburg, Westgate Historic Williamsburg Resort is located near Busch Gardens Williamsburg and Water Country USA. As part of Westgate Resorts, recognized by U.S. News?as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description Effectively check guests into and out of the resort by performing the following duties. As the Front Desk Agent, you will provide: Greets, registers, and assigns rooms to guests. Issues room keys and provides escort instructions to bellhops. Date-stamps, sorts, and racks incoming mail and messages. Transmits and receives telephone messages. Answers inquiries pertaining to hotel services, guest registration, and shopping, dining, entertainment, and travel directions. Maintains records of room availability and guest accounts. Computes bills, collects payment, and makes change for guests. Makes and confirms reservations. Posts charges such as room, food, liquor, or telephone to the ledger. Makes restaurant, transportation, or entertainment reservations and arranges tours. Assists guests with the deposit of valuables in the hotel safe or safe deposit boxes. Performs nightly bucket checks. Listens to guest concerns and identifies appropriate solutions. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment. Qualifications High school diploma or general education degree GED. The Team Member must regularly lift and/or move up to 15 pounds. Follow instructions without close supervision. Must be able to work weekends and holidays as needed. Required to pass a background screen, drug test, and prove eligibility to work in the United States. Additional Information Why Westgate? 401(k) with Generous Company Match to Support Your Future Daily Pay – Access Your Earnings When You Need Them Wellness Programs to Support Your Well-Being Tuition Assistance to Help You Grow Your Career Employee Assistance Program (EAP) – Support When You Need It Most Pet Insurance for Your Furry Family Members Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More Low-Cost Gym Membership NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents Career Growth and Advancement Opportunities Community Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 41003-WG Historic Williamsburg Career Site Category: Customer Service Compensation: from USD 17 - hourly

Responsibilities

The Front Desk Agent is responsible for checking guests in and out, managing room assignments, and handling guest inquiries regarding hotel services and local attractions. They also maintain guest accounts, process payments, and assist with various administrative tasks like mail sorting and reservation management.