Front Desk Agent at Westgate Resorts

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

16.5

Posted On

24 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Attention to Detail, Time Management, Teamwork, Multitasking, Organizational Skills, Sales Skills, Technical Skills, Interpersonal Skills, Adaptability, Conflict Resolution, Active Listening, Fluency in English, Integrity, Passion

Industry

Hospitality

Description

Company Description Pay rate $16.50 / hour - Use our Daily Pay benefit and get access to your pay as you need it. Westgate Blue Tree Resort offers you the opportunity to welcome guests to our beautifully landscaped property in Lake Buena Vista near world-famous theme parks and help them enjoy a truly memorable Central Florida vacation getaway. As a member of the Westgate Blue Tree team, you will experience a truly unique and rewarding work environment. As part of Westgate Resorts, recognized by U.S. News?as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description As a Front Desk Agent, you will: Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bellhop. Date stamps, sorts, and racks incoming mail and messages. Transmits and receives telephone messages. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Keeps records of room availability and guests' accounts. Computes bill, collects payment, and makes change for guests. Makes and confirms reservations. Posts charges such as room, food, liquor, or telephone, to ledger. Makes restaurant, transportation, or entertainment reservation, and arranges for tours. Assists guests with deposit of guests' valuables in hotel safe or safe deposit box. Nightly bucket checks Able to listen and find solutions to guests problems To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic Qualifications Must be to lift to 15lbs Must be able to stand for long periods of time Excellent customer service skills Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate Required to pass a background check, drug test, and prove eligibility to work in the United States Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 45303-WG Blue Tree Resort Career Site Category: Customer Service Compensation: USD1650 - USD1750 - hourly

Responsibilities

As a Front Desk Agent, you will greet, register, and assign rooms to guests while also handling inquiries about hotel services and local attractions. You will manage reservations, process payments, and assist guests with their needs to ensure a memorable stay.