Front Desk Agent at Westgate Resorts

Lynden, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Welcoming, Check-in/Check-out Management, Room Key Issuance, Reservation Handling, Room Availability Management, Guest Record Management, Mail Handling, Phone Message Handling, Inquiry Response, Local Information Provision, Payment Processing, Account Posting, Billing Accuracy, Conflict Resolution, Customer Service, Point-of-Sale Systems

Industry

Hospitality

Description

Company Description VI Resorts at Homestead (Lynden, WA) VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers dynamic career opportunities at VI Resorts at Homestead in Lynden, Washington, with a Pacific Northwest countryside resort setting. Guests enjoy tranquil surroundings, well appointed condos, and easy access to the Lynden/Bellingham region. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Job Description As a Front Desk Agent, you are the heart of the guest experience and the first smile guests see when they arrive. You set the tone for every stay by delivering warm welcomes, seamless service, and thoughtful support from check-in to check-out. If you thrive in a fast-paced environment, love helping people, and take pride in creating memorable moments, this role offers the perfect opportunity to shine in hospitality. Qualifications Welcome guests warmly and professionally upon arrival Manage guest check-ins and check-outs efficiently Issue room keys and provide assistance as needed Handle reservations, room availability, guest records, mail, and phone messages with accuracy Respond to guest inquiries and provide information about local dining, transportation, attractions, and activities Process payments, post charges to guest accounts, and ensure accurate billing and documentation Address and resolve guest concerns promptly while maintaining a friendly and professional demeanor Deliver consistent, high-quality customer service that enhances the overall guest experience Additional Information High school diploma or General Education Degree (GED), or an equivalent combination of education and experience One to three months of related experience or training preferred Previous customer service or hospitality experience is a plus but not required Experience handling cash, credit card transactions, or point-of-sale systems is helpful Comfortable using phones and basic computer systems Additional hospitality or customer service training is an advantage Why Westgate? 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Wellness Programs Fun, family culture Employee Assistance Program (EAP) Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 73103-VI at Homestead Career Site Category: Customer Service Compensation: from USD21 - hourly

Responsibilities

The Front Desk Agent serves as the primary contact for guests, responsible for delivering warm welcomes, managing check-in and check-out processes seamlessly, and providing thoughtful support throughout the guest stay. This role involves handling administrative tasks like reservations and payments while promptly addressing and resolving guest concerns to ensure high-quality customer service.