Front Desk All Rounder at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Communication Skills, Customer Service, Professional Appearance, Hospitality, Check-in, Check-out, Cashiering, Opera Front Office System, Problem Solving, Time Management, Teamwork, VIP Service, Brand Standards, French Hospitality

Industry

Hospitality

Description

Company Description Discover the Sofitel Sydney Darling Harbour Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa. Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests. Inspiration, Recognition & Reward As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform—an elegant fusion of expert knowledge and tailored development—ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition. Job Description Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy. Complete the daily shift check list, referring any items that require follow up to the Front Desk Supervisor or Duty Manager. Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests. Be versed in the VIP arrivals and special requests for the day. Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out. Have an extensive knowledge of the hotel services and facilities. Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved. Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved. Embody the art of French hospitality through a “can do” attitude. Perform tasks within a timely manner. Assist with implementation and maintenance of Sofitel Brand Standards. Qualifications Highly motivated with excellent attention to detail. Experience within a similar role. Strong communication skills. Always display a professional appearance, representing our Sofitel brand. Ability to work a rotating roster including weekends & public holidays. Additional Information If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you! Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Please note that current Australian Working Rights is required for this role.

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Responsibilities

Provide quality service to customers during check-in, check-out, and throughout their stay while maintaining control of guest and hotel accounts. Ensure personalized service and embody the art of French hospitality through a proactive attitude.