Full job description

Job Title: Client / Guest Relations Manager

Overview:

Seeking a dedicated Client / Guest Relations Manager to build lasting client rapport, drive customer satisfaction, and elevate service experiences.

Key Responsibilities:

• Act as the primary point of contact for VIP clients and high-value guests.
• Monitor feedback channels, evaluate client satisfaction trends, and resolve complex issues.
• Establish service delivery standards to personalize and enhance the overall client journey.
• Collaborate with operations and account teams to drive retention and client loyalty.

Requirements:

• Proven track record in client relations, guest services, or relationship management.
• Outstanding conflict resolution, diplomacy, and interpersonal communication skills.
• Ability to analyze feedback data to drive tangible service improvements.

How to Apply:

Please submit your up-to-date CV.

Pay: AED12,000.00 - AED20,000.00 per month

Work Location: In personFull job description

Job Title: Bilingual Operations & Front Desk Coordinator (Arabic & English)

About Us: We are a premier language institute dedicated to providing top-tier educational services. We are currently seeking a highly professional, organized, and customer-focused female Coordinator to be the first point of contact for our institute and ensure our daily operations run smoothly.

The Role: In this dual-role position, you will be the face of our institute, managing front desk responsibilities while providing essential administrative support to our operations and teaching staff. The ideal candidate possesses excellent communication skills, a welcoming demeanor, and the ability to multitask in a fast-paced educational environment.

Key Responsibilities:

• First Impressions & Inquiry Management: Professionally manage the front desk, warmly welcoming students and guests, and expertly handling all walk-in, phone, and WhatsApp inquiries.
• Operational Support: Coordinate daily class schedules, assist teachers with administrative needs, and ensure seamless day-to-day facility operations.
• Student Relations: Follow up proactively with prospective and current students to provide support, answer questions, and ensure a high level of customer satisfaction.
• Administration & Record-Keeping: Maintain accurate daily attendance logs, update student records, and manage general office administration tasks efficiently.

Qualifications & Requirements:

• Language Proficiency (Mandatory): Must possess native-level fluency in Arabic and exceptional communication skills in English (both written and spoken) to effectively interact with our diverse student body.
• Experience: Proven background in front desk management, customer service, or operations. Previous experience within the UAE is highly preferred.
• Professional Skills: Strong organizational abilities, acute attention to detail, and a highly presentable, welcoming professional attitude.
• Availability: Female Candidates who are available to join immediately will be given strong preference.

Job Type: Full-time Location: Nad Al Hammar, Dubai, UAE

If you meet these requirements and are passionate about delivering excellent customer service in an educational setting, we would love to hear from you. Apply today!

Pay: AED2,000.00 - AED4,000.00 per month

Application Question(s):

• arabic is Native or Bilingual
• Do you speak English Fluent( second language)

Language:

• Arabic ( first language ) (Required)

Work Location: In person