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Front Desk Assistant at Homegrown Hospitality Group

Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

16.0

Posted On

15 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Front Desk Operations, Reservation Management, Concierge Services, Multitasking, Communication Skills, Computer Literacy, Organization, Time Management, Hospitality

Industry

Restaurants

Description

FRONT DESK ASSISTANT – JOB DESCRIPTION Starting Pay: $16/hour Schedule: Weekends required; Part-time or Full-time available POSITION SUMMARY The Front Desk Assistant plays a key role in creating a warm, welcoming, and efficient guest experience. This position supports daily hotel operations including guest services, reservations, concierge assistance, and light housekeeping tasks. Ideal candidates are friendly, organized, and comfortable multitasking in a fast‑paced environment. KEY RESPONSIBILITIES GUEST SERVICES & FRONT DESK OPERATIONS * Greet guests warmly and provide exceptional customer service throughout their stay. * Manage check‑in and check‑out processes efficiently and accurately. * Assist guests with luggage, directions, recommendations, and general concierge needs. * Answer phones and respond to emails promptly and professionally. * Handle guest inquiries, concerns, and requests with a positive, solution‑focused approach. RESERVATIONS & ADMINISTRATIVE SUPPORT * Process reservations, cancellations, and modifications. * Maintain accurate guest records and ensure proper documentation. * Communicate effectively with housekeeping, maintenance, and management teams. BREAKFAST & HOSPITALITY SUPPORT * Assist with breakfast setup, replenishment, and light service as needed. * Maintain a clean, stocked, and welcoming breakfast area. LAUNDRY, CLEANING & STOCKING * Complete basic laundry tasks including washing, drying, folding, and organizing linens. * Perform light cleaning duties in common areas to maintain a tidy environment. * Restock supplies at the front desk, lobby, and service areas. QUALIFICATIONS * Strong communication and customer service skills. * Ability to multitask and stay organized during busy periods. * Comfortable with basic computer systems and email communication. * Reliable, punctual, and able to work required weekend shifts. * Hospitality experience is a plus but not required.

Responsibilities

Manage guest check-ins, check-outs, and general concierge needs while handling reservations and administrative tasks. Provide additional support through breakfast service, laundry duties, and maintaining common area cleanliness.