JOB SUMMARY:

Supports the Front Desk Manager in overseeing guest services operations, including front desk and bell staff.

• Assists the Front Desk Manager with training and supervising guest services operations, including front desk and bell staff on a daily basis.
• Preparing schedules according to hotel business demands and within the structure of budget.
• Assists with check-in, check-out, responds to guest requests and complaints.
• Train staff of detailed knowledge about the hotel’s services and hours of operations.
• Responsible for daily guest room blocking and guest requests are handled.
• Follow Company and departmental environmental practices, safety practices, and policies and procedures
• Other duties as assigned