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Front Desk at Associa

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multi-line Phone Systems, Payment Processing, Conflict Resolution, Mail Distribution, Inventory Management, Conference Room Booking, Bilingual Communication, Professionalism, Administrative Support

Industry

Real Estate

Description

Answer all incoming calls via multi-line phone system · Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email · Process electronic payments for customers · Calmly attempt to resolve and de-escalate any issues · Escalate calls to appropriate Managers and/or Supervisors when necessary · Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log · Coordinate delivery of all Courier, FedEx, USPS and other carrier mail · Coordinate online conference room booking management · Responsible for tracking inventory and ordering of office and kitchen supplies · Knowledge of HOA and the services we provide to each community · Be extremely articulate and professional · Update mailboxes as needed · Update Vendor tracking sheet in Teams Qualifications GED or HS diploma Bilingual

Responsibilities

Manage the front desk by handling incoming calls, processing payments, and providing customer support. Coordinate office logistics including mail distribution, supply inventory, and conference room bookings.