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Front Desk Associate and Night Auditor Full and part time at Candlewood Suites - Shelbyville
Shelbyville, Kentucky, United States -
Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Registration, Payment Processing, Customer Service, Reservation Management, Conflict Resolution, Written Communication, Oral Communication, Interpersonal Skills, Computer Proficiency, Microsoft Excel, Microsoft Word, Typing

Industry

Hospitality

Description
General responsibilities * Check guests into and out of hotel in an accurate, efficient and courteous manner * Efficiently and accurately handles all payments received at the property.  this may be in the form of cash, credit card, etc * Provide guests with appropriate room assignments, room keys, directions to rooms and general information regarding the hotel, its amenities and the surrounding area and its businesses. * Assist guests with issues and complaints, with empathy and a focus on guest satisfaction * Answer incoming calls within 3 rings with the appropriate greeting. * Greet guests warmly and perform registration procedures * Post all charges to guest accounts in an accurate and timely manner.  Upon checkout ensure that all charges and collect payment. * Sell and confirm room reservations using selling techniques and strategies Education Requirements:  High school diploma or equivalent Experience: * Previous front desk experience is a plus * Excellent written and oral skills required * Positive interpersonal skills required * Excellent computer and typing skills required.  Excel and Word proficiency is desired This is an hourly position based on experience.
Responsibilities
Manage guest check-ins and check-outs while accurately processing payments and room assignments. Provide general hotel information and resolve guest complaints to ensure high satisfaction levels.